Cancellation free of charge due to Covid-19 is possible from 3 days before arrival

Cancellation free of charge due to Covid-19 is possible from 3 days before arrival, until the day of arrival if:

  1. Closed borders in Spain
  2. Quarantine obligation in Spain
  3. Spain got into a lock-down

This must be officially communicated by the government of Spain.

If the following restrictions are imposed by the government in the country of origin, in the case of Covid-19 virus can be canceled free of charge, from 3 days before arrival until the day of arrival if:

  1. A negative travel advice applies (code orange) for Spain
  2. Borders are closed in the country of origin
  3. The country of origin has entered a lockdown

This must be officially communicated by the government of the country of origin.

In the above cases, the installments already paid will be fully refunded, in all other cases our standard cancellation conditions apply.

Termination of the rental agreement by the tenant

Standard cancellation conditions

* Within 14 days of making the reservation, the reservation can be canceled free of charge unless the reservation is made 42 days or less before the start of your stay. 

* If a reservation is canceled after 14 days of making the reservation, or relates to a stay that would commence within 42 days after reservation, cancellation costs are due. These cancellation costs are 30% of the total amount if canceled up to 42 days before the day of arrival and the full total amount if canceled from the 42th day before arrival or later.

We recommend that you insure yourself against cancellation risks by taking out cancellation insurance together with your reservation.
If you have not arrived within 24 hours after the agreed date without further notice, this will be considered a cancellation. In that case you owe the full total amount.

No changes can be made to a booking made by the tenant other than after consultation with and approval of the landlord.
In case of full or partial cancellation of the booking of the stay in the holiday home or termination of the rental agreement by the tenant, no refund will be made of the rent. This regardless of whether the cancellation occurs before or during the stay. In the event of later employment or premature termination of the stay in the holiday home, the full rent remains due.

This document has been translated by Google Translate.The Dutch version of the General Terms and Conditions apply at all times above this translated version.